Refund Policy

Digital purchases

Journal articles, books, issues, and subscriptions provide digital access. Once content has been opened, downloaded, or otherwise made available for use, the purchase is ordinarily non-refundable, except where the content is materially unavailable, a payment error occurred, or applicable law requires a refund.

Eligible refund requests

• A duplicate payment for the same order.
• Payment was captured but access was not granted and support cannot restore access within a reasonable period.
• The purchased item is withdrawn or unavailable before access is provided.
• An accidental purchase reported within 48 hours, provided the content has not been opened or downloaded.
• An incorrect amount was charged due to a verified platform or payment-processing error.

Non-refundable situations

• Change of mind after digital access has been activated or content downloaded.
• Partial use of a subscription or failure to use available access.
• Dissatisfaction with the academic opinions, conclusions, formatting, or subject matter of publisher-supplied content.
• Loss of access caused by account sharing, prohibited use, chargeback, or breach of the platform terms.
• Requests submitted without enough information to identify and verify the transaction.

Subscription cancellation

You may ask us to stop future renewal where recurring renewal is offered. Cancellation does not normally create a refund for the active subscription period. If a publisher cancels access before it is provided, the affected amount will be refunded or an equivalent remedy offered.

How to request a refund

Email info@epublishindia.com with your registered email address, order number, payment reference, purchase date, item title, reason for the request, and supporting screenshots where relevant. Requests should normally be submitted within seven calendar days of the transaction or discovery of the issue.

Review and processing

We may coordinate with the relevant publisher and payment provider to verify access and payment status. Approved refunds are returned to the original payment method where possible. Processing generally takes 7 to 10 business days after approval, although the issuing bank or payment provider may require additional time.

Chargebacks and statutory rights

Please contact support before initiating a chargeback so that access or payment issues can be investigated. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.